The starting point for the project was a paper-bound process with different media interruptions in transaction processing for maintaining information for medicines. The maintenance applications are partially received digitally by email and partially as paper forms. The actual processing and allocation to the processor are done in paper form. All processes have to be recorded manually in lists, and the division and monitoring become accordingly costly. Therefore, a system is required which supports the processing electronically and which can provide information about the actual status of the processing at any time.
The complete process has been digitized with the solutions of dataglobal CS. The processes are now received electronically by email and can be monitored and evaluated at any time. Each employee sees the list of tasks, status, and the current editor in the application. The processes in the dataglobal CS solution are created immediately from the email inbox. During the creation of the transaction, all relevant information is automatically read out from the application forms and compared with the master data in the leading systems. The sender immediately receives a confirmation email with transaction number, as proof of receipt and for further communication. The checks on completeness of the information provided and the step-by-step processing ensure accuracy and efficiency. The data of the systems involved, such as SAP, are exchanged via interfaces throughout the complete processing procedure so that even external service providers can be easily integrated into the process.
Quick and reliable process, transparent procedures, processing without interruption. All processing steps are documented in the process history and are traceable. Deadlines can be monitored and maintained simply.