As a rule, our products are used by our customers on a long-term basis in business-critical applications. That’s why we are not only committed to the best possible software quality, but also offer you the best possible support when things don’t run so smoothly. Our technical support will assist you with all questions concerning the functionality, configuration, and application of your dataglobal solution.
If support is needed, we offer the Support Assistant, a simple way to gather and make all the information necessary for the solution available. The Support Assistant considers not only the log and configuration data of dataglobal solutions, but also the system and application event log, if desired.
As a dataglobal customer, you can choose from several support options. From dataglobal Basic Support to our dataglobal Maintenance Gold Support, available 24-hours-a-day, 365 days a year.
In addition, 1st- and 2nd-level support services can, of course, also be provided by your certified dataglobal partner upon request.
Benefit from our flexibility. As a German manufacturer, we offer you a hotline and support directly from Germany. We are guided entirely by you: You determine the communications channel that suits you best.
We are always there for you – by phone, email, fax, or in-person. And, if it must be done really quickly: Our remote support offers you fast and cost-effective immediate assistance.