Managed Services for the dataglobal solution

Less time and effort involved. Lower costs. Greater security

Why choose Managed Services from dataglobal?

  • Agreement of fixed SLAs
  • Operational security without needing your own staff
  • Planning certainty if you are expanding
  • Planning certainty for leave, illness and/or staff fluctuation
  • Focus on your core business
  • No added costs for qualification and training
  • Qualified, motivated staff with more than 10 years’ experience in IT service provision
  • ITIL V3 certification
  • Flexibility on site and in remote operation
  • A comprehensive service package for running high-availability environments
  • 24/7 on-call service (call acceptance)
  • Communication within a network of contact partners in the client’s departments and representatives of other service providers

Implementation

Operation

  • Third-Level Support (daily operation by the customer, dataglobal as an additional support level)
  • Support on site or via remote access
  • Standard operation 8 am – 5 pm, Monday-Friday
  • Standard operation + standby service outside standard operation hours with 24/7 call acceptance
  • Pre-planned on-site visits per agreement
  • Options range from individual support to the entire operation
  • Price calculated according to managed services or time and material
  • Services:
    • Reporting (daily, weekly, monthly)
    • Producing/updating documentation
    • Identifying and implementing potential for optimization
    • Updates

Planning

  • Analysis of existing environment (assessment) (hardware/software/organization)
  • Documentation of technology environment
  • Specification of organization model
  • Definition of communication model
  • Description of processes
  • Production of planning documents (target configuration, project/resources planning)
  • Profitability analysis
  • Creation of clearly documented environment (already requested)
  • Full consultation or only for selected areas

Introduction

  • Specification of scope of services
  • Agreement of framework conditions
  • Installation/installation support
  • Establishment of processes (ITIL management, communication and technology)
  • Implementation of the pilot project
  • Takeover of the environment (modular takeover also possible)
  • Implementation (at least 4 years for managed service)
  • Coaching/training
  • Success monitoring (documents/checklists)
  • Full consultation or only for selected areas

Return

  • Clearly documented environment, incl. processes, scripts, tools, etc.
  • Defined return or extension
  • Return of the operation as a transition project (time schedule, objectives, transfer protocol)
  • Coaching/training of customer’s staff
  • dataglobal remains the contact partner for an agreed period following transfer
  • As an option, we offer seamless transition to a third-level support agreement
  • Full return, or return in selected areas by dataglobal possible

Managed services for dataglobal solutions – six good reasons

Top Service aus einer Hand

Top Service aus einer Hand

Our team of experts pools experience from several hundred installations. We have first-hand knowledge of the software and have direct access to the development teams. This means that we can offer optimal support and advice to your users and IT experts.

Erstklassiges Know-How und skalierbare Ressourcen

Erstklassiges Know-How und skalierbare Ressourcen

We are not only very familiar with our product range, but also with the surrounding source systems and infrastructure. Our staff have a high level of experience in computer center operation and application support and are certified in this field. When changes are made in your team, we pick up important know-how components.

Garantierte Compliance und Qualität

Garantierte Compliance und Qualität

We have detailed knowledge of the compliance standards that have to be met when operating archive solutions. With our support, you will always be up to date with the latest technology and legal requirements. We guarantee consistently high quality, with a defined service level.

Sicherheit und höchste Verfügbarkeit

Sicherheit und höchste Verfügbarkeit

For us, the availability and security of your archive platform, applications and data has top priority. Our tried and tested operating processes, which are documented in detail, are fully ITIL-compliant and supplement the first-class know-how of our staff.

Stabile und transparente Kosten

Stabile und transparente Kosten

For example, when we take over the operation of your archive platform as a managed service, fixed costs for your own staff and training become variable costs. You are not confronted with unexpected costs for training or external resources needed at short notice.

Mehr Zeit für strategische Ausrichtung

Mehr Zeit für strategische Ausrichtung

We take over responsibility for time-consuming routine tasks that burden your IT team, freeing you up for other important work, such as the development of your services, innovation through new technologies or strategic IT alignment.

Overview of service packages

On-demand, modular or complete – tailor-made to your needs!

Backup service

Long-term archive

Operating systems

AD services

Example: Data backup service

Backup service

  • Server and client
  • Various operating systems
  • Cluster and VMware
  • Disk and tape
  • ITIL management
  • Reporting, monitoring
  • Release management
  • Exchange, SAP, Oracle
  • Operation and maintenance of the application environment
  • Call handling for hardware and software used

 

Example: Service archive

Long-term archive

  • dg archive
  • ITIL management
  • Administration and sizing
  • Interfaces to specialist applications
  • Cluster or VMware
  • Backup and storage handling (optional)
  • Reporting, monitoring
  • Operation and maintenance of the application environment
  • Call handling for hardware and software used

 

Example: Service operating systems

Operating systems

  • UNIX, LINUX, VMware, Microsoft
  • ITIL service management
  • Transfer of the time & material environment in managed services
  • Documentation
  • Production of service catalog
  • Operation of installation server
  • Release management
  • Life cycle management
  • Server maintenance and security
  • Server administration with storage connection and cluster operation
  • Visualization (Oracle Solaris, Linux Microsoft)
  • Reporting, monitoring

 

Example: AD services

AD services

  • ITIL service management
  • Transfer of the time & material environment in managed services
  • Documentation, incl. service description
  • Advice when selecting suitable storage classes
  • User quota management
  • Reporting, monitoring
  • Reporting, monitoring
  • Operation and maintenance of the application environment
  • Call handling for hardware and software used

 

We look forward to hearing from you

Managed Services team

Karsten Hoermann

karsten.hoermann@dataglobal.com

 

Contact us now