The Giessen plant aims to improve customer communication and to enable the development of customer and partner requests to be processed faster and more precisely. In order to achieve this, a digital workplace and digital processes of the employees at the plant should optimally support this project.
All relevant information from the SAP system and other relevant sources are merged into the dataglobal CS and made available in the digital workspace. Processes are transferred to digital workflows and mapped in the uniform web-based interface. The throughput times are shortened, and procedures are processed aster and more easily.
The digital processes allow municipal utilities to respond more quickly to inquiries from customers and business partners. We have significantly increased the customer satisfaction and therefore the competitiveness of the Giessen plant. The individual departments can actively contribute to the further development of the dataglobal CS platform and therefore contribute to the continuous improvement of digital processes. The dataglobal CS platform is future-oriented and expandable.