The shipping certificates generated by the specialist application are cached as a digital document together with the associated metadata, and then indexed into the dataglobal CS archive on the basis of this metadata. When the data is transferred to the archive, a response is sent to the specialist application, with information on how the archived document can be accessed again at any time. As a result, all employees will be able to open each archived document directly from the archive using the specialist application, in order to have access to all information required or answering inquiries.
In addition to the fulfillment of regulatory requirements, on the one hand, the comfort of the employees is increased in the daily use of the specialist application as well as the support of the end customers, while on the other hand the work processes become more efficient. In addition to cost advantages and fast processing of cases, the satisfaction of citizens and employees is also increased.