teaser support

TECHNICAL SUPPORT

As a rule, our products are used by our customers on a long-term basis in business-critical applications. That's why we are not only committed to the best possible software quality, but also offer you the best possible support in the event that something doesn't run so smoothly. Our technical support supports you in all questions concerning functionality, configuration and application of your dataglobal solution.

[Translate to English:] dataglobal support

MAINTENANCE AND SUPPORT 

To contact the dataglobal support team, please send an e-mail to support@dataglobal.com or call our support hotline at +49 40 35550-281.

We offer our support in three languages: 
GERMAN – ENGLISH – FRENCH 

THE SUPPORT ASSISTANT

In the case of support, we offer the Support Assistant, a simple way to capture and provide all the information necessary for the solution. The Support Assistant considers not only the log and configuration data of dataglobal solutions, but also the system and application event log if required.

To download the dataglobal CS 
Support Assistant
please click here.

To download the documentation please click
here.

[Translate to English:] dataglobal support2

As a dataglobal customer, you can choose from several support options. From dataglobal Basic Support to dataglobal Maintenance Gold Support, available 24 hours a day, 365 days a year.

In addition, 1st and 2nd level support services can of course also be provided by your certified dataglobal partner on request.

Benefit from our flexibility. As a German manufacturer we offer hotline and support directly from Germany. We are guided entirely by you: You determine the communication channel that suits you best.

Whether by telephone, e-mail, fax or at your site - we are always there for you. And if it must be done really quickly: Our remote support offers you fast and cost-effective immediate assistance. 

[Translate to English:] dataglobal support panorama

Looking forward to receiving your request

Support-Team

+49 40 35550 -281

Contact us now

dataglobal Marina Reiser

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