What does dataglobal consider “customer success”? It’s pretty simple: Your individual success story, on an ongoing basis. It is our goal to not only conclude a project, but to see it as the beginning of a path to success for ourselves and our customer. We want to make sure that you get the maximum benefit from our products and services to help you achieve sustainable success.
Tackling increasing challenges together
From the outset, our aim, thanks to our expert team and scalable software, is to help you become an efficient digital organization. Our program to ensure your specific success as our customer begins by completing an initial project together, followed by a Customer Success workshop which is an integral part of the dataglobal method. As an existing customer, you will have our Customer Success Team continuously and actively by your side.
Information advantage facilitated by mutual exchange
Every industry has its own rules, and customer needs can quickly change during the process of digital transformation. Our individual support ensures that you are kept up-to-date on the newest developments and emerging trends in your industry.
We facilitate communication with your peers. We actively seek and support constructive dialog which is important factor that benefits all involved. Our active community helps you stay in the know about developments.
Customer success adds value
Your individual additional benefit consists of a number of components of our Customer Success program, and each offers great added value by itself. In the workshop, we look at the previous project together and develop creative ideas for the future. Our team and our dialog with peers are your main port of call when it comes to gathering information on your specific industry. In our community, through our news channels, and through our Customer Success Team’s personal support, you will receive exclusive news and information tailored to you.