The Swiss food manufacturer has been working with the dataglobal content services platform for more than 20 years. The platform helps continuously improve customer service. This is not only proven by the introduction of digital delivery notes.
Anyone who has spent time in Switzerland will also know about the tasty crisps and snacks produced by Zweifel Pomy. With its keen sense for creating great tastes, the Zurich-based company has established a reputation for excellence and has made it to the number one spot on the Swiss market. It deserves its success; after all, Zweifel crisps have been famous for their outstanding taste for more than 60 years.
The company wants the high quality of its products to be reflected throughout its entire corporate culture. For Zweifel Pomy, it’s important to be innovative and always in tune with the times. The company’s philosophy can be summed up in one line: “We do everything for the best chips.” That entails continuously optimizing production and supply processes and using potential wherever it is identified.
When Zweifel Pomy was faced with the challenge of replacing the environmentally unfriendly, inefficient mound of paperwork created by around 5,000 delivery notes every day with a system that met its own sustainable business operation standards, it turned to its trusted partner for help: dataglobal. Zweifel Pomy has already been using the smart dataglobal CS content services platform since 1999 – because it firmly believes in the company and the excellent quality of its customer service. Thanks to its continuously updated solutions and the certified interfaces to SAP and MS Exchange/Office from the longstanding dataglobal partner pmc Informatik AG from Zug, the dataglobal CS is the first system of choice when it comes to archiving data.
An app for the freshness guarantee
On the road towards digital delivery notes, the content services solution served as the basis for a Zweifel app. It relieves the burden on 140 sales consultants, who carefully check the goods when crisps and snacks are delivered to the retailers to make sure they meet the standards of the “Zweifel fresh service guarantee”. This means that the piece numbers of deliveries can change at short notice. If this happens, the electronic delivery note on the tablet is altered with just one click, and with another click is sent to the central SAP system and the archive – fully audit proof and with the customer’s signature. All staff with authorized access can directly retrieve the information and work with it.
Rolf Schwab, head of ICT at Zweifel Pomy-Chips AG, is delighted. He praises the stability of the system, the excellent support and the simple handling. New staff only need around ten minutes to understand dataglobal CS. “Our high standards weren’t just met, they were exceeded,” says Schwab.
He is confident that the company is perfectly equipped for the future. After all, there’s not doubt that Zweifel will continue to be synonymous with the best quality and taste. 40 new products over ten years reflect the constant desire to improve the product range. Anyone who can focus on their business is happy knowing that their digital processes are in good hands – thanks to dataglobal CS.
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