Task
The process of a communal authority with visitor times, to carry out various citizen issues, is traditionally driven by documentation. It is based on forms, applications, certificates and other documents in paper form. Processes should be optimized in these institutions in the scope of digitization. The aim is to process and store both the outgoing correspondence with citizens and the incoming documents from them in digital form. As a result, all necessary work, due to the best possible availability of information, should be feasible over time, without time delays.
Solution
Various departments of the authority use the dataglobal CS archiving solution in digital workspace. All arising documents are stored here. A far-reaching integration with different specialist applications was realized in order to achieve a high degree of automation, and therefore a low error probability. Citizens who go to the authority with their own documents to submit, have this returned to them without any special waiting time, because they are scanned directly on the spot and stored in the archive of he dataglobal CS.
Customer use
The central storage does not lose any information and reduces the time required to access this information to a minimum. Documents no longer have to be found in paper form – this benefits both the employees and the citizens. Due to the fact that the immediate scanning of documents means that no copies have to be made for storage, costs are saved, the environment is protected and the respective concerns re met promptly.
Specialist department
Approval office, driver’s licensing office, waste management
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